Communications Center
The Teton County Communications Center, located in Jackson, Wyoming, provides dispatching services for police, fire and medical emergencies for the entirety of Teton County, Wyoming which encompasses over 4000 square miles of some of the most beautiful mountainous areas in the United States.
The communities served by our center:
- Jackson
- Wilson
- Alta
- Hoback Junction
- Moran
- Buffalo Valley
- Moose
- Kelly
Agencies we serve:
- Teton County Sheriff’s Office
- Jackson Police Department
- Jackson Hole Fire/EMS
- Teton Village Fire Department
- Teton County Search & Rescue
- National Elk Refuge
The Communications Center is staffed 24 hours a day, seven days a week, including nights, weekends, and holidays by a minimum of two dispatchers at all times. Overseeing the staff are Communications Manager, Riclyn Betsinger and Supervisors Alexandra Harper and Amanda Owen.
There are currently 4 dispatch stations housed in the center, each station has seven computer screens which display computer-aided technologies which provide phone services including 911 and non-emergency lines; computer aided dispatch software (CAD system); mapping software, etc. Communications technicians are well versed in these technologies which assist in locating those with backcountry emergencies as well as emergencies within the populated areas. During the winter months, the center also provides nighttime emergency dispatching services to Grand Teton National Park and Bridger-Teton National Forest.
- I need to speak with an officer but it is not an emergency. What number do I call?
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307-733-2331 will put you in touch with a public safety / emergency dispatcher who will be able to take your information and have an officer respond.
- When do I call 911?
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911 should be dialed in emergency situations only. Examples include; medical emergencies, traffic collisions, Reddi reports (Report Every Drunk Driver Immediately), and other incidents when life or property is threatened. Do not hesitate to dial 911, if the public safety / emergency dispatcher determines your situation is not an emergency you may be asked to call back on the non-emergency line, 307-733-2331.
- What do I do if I accidently dial 911?
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Stay on the line and advise the public safety / emergency dispatcher that you do not need any assistance. Please do not hang up as this may result in officers responding to the location of the call.
- Is it safe to let my child play with a cell phone that is no longer activated?
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No. Even though service has been disconnected the phone can still dial 911.
- I need a copy of a police report. Who do I call?
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You may request a copy of a police report Monday through Friday, 8 am to 5 pm, except holidays, by calling the appropriate agency. If your incident was handled by the Sheriff's Office, dial 307-733-4052. If your incident was handled by the police department, dial 307-733-1430.
- I need to know the road conditions and closures. What number do I call?
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1-888-996-7623 is the Wyoming Department of Transportation automated telephone line that gives road conditions for all state routes in Wyoming. You may also visit the website Wyoming Travel Information Service for information and to view web cameras along popular routes in the county and state.